Frequently Asked Questions
While no FAQ page can answer all of the questions you might have, here are just a few of the answers we have given on some of the more “Frequently” Asked Questions that we have received at CabinCare.
If you don’t see an answer to a question you might have, or you need more details about a service, there is no better way to get immediate answers to your questions than a call. Your questions will help us also understand where we should focus our time to clarify questions from interested users like you!
What services do you offer? (a must read...)
CabinCareWNC offers a full range of individualized services designed specifically to free up your time. As an example on how we can help you, we can:
- Prepare for your scheduled visit before you arrive
- Put down mulch or pine straw
- Install external cameras for property security you can view on your smartphone
- Clean up after you leave
- Check on your property weekly, bi-weekly or monthly
- Power wash your deck, or home
- Clean out gutters & downspouts
- Power wash your house
- Clean internal and external windows
- Get estimates from three local vendors for a renovation project
- Accept your Amazon deliveries
- Wait for any vendor vendor appointments (wait services)
- Hold your house keys securely
- Help manage your vacation rental business (VRBO, Airbnb, HomeAway, etc.)
- Help you set up for and / or clean up after an event or party
- Help you keep the house clean (weekly, monthly, or one-time)
- … even help you prepare and clean for moving-in or moving-out
This is in no way a comprehensive list. You can see the services we offer along with a description by clicking HERE to visit our Services page. If you have something that you need done and don’t see it, JUST ASK! Click here to contact us today!
How can I get an estimate?
Simply visit the Contact Us on our website by clicking HERE to Contact Us. In your message let us know that you would like a quote and the services you are interested in. You might also consider contacting us by phone at 828.743.8029.
What is the difference between a proposal and an estimate?
A proposal is a fixed price cost for your project (short of project scope change or creep). If your request can be done hourly, the hourly rate will be a fixed price while we are on-site typically referred to as Time & Material. One of the value added benefits of working with CabinCareWNC is our billing structure. We bill in 20 minute increments, allowing you to only pay for the time you actually need to complete the project. Estimates on the other hand are not firm cost to complete the task or project. The final cost may vary (even slightly) based on your requests and any additional time you would like invested.
Does someone have to visit my house before I can book a service?
We wouldn’t want pushy sales people coming to our house so we would never do that to you. We would be happy to provide an estimate, a bid or an hourly rate specific to your request, however it is always preferable for us to meet with you in person so we are able to discuss all the areas of your request that may impact the accuracy of your estimate or the time we believe it will take to complete a project or projects. Depending on the services you request, take Residential Cleaning or Deck Staining for example, while we are meeting with you, we will also obtain photos of areas and individual items that need attention and keep them on file here at our office for your future consideration.
What if I'm not happy with the services performed?
Then we are not happy. Please get in touch with us right away and we’ll make arrangements to rectify the situation free of charge. We have a satisfaction guarantee that we stand by. Here it is again for your consideration:
Your satisfaction is 100% guaranteed at CabinCare. If you are not happy with any area we’ve done on your behalf… neither are we. Simply let us know. Call or e-mail us within 24 hours or the service (or after you arrive for your stay) and we will come back out and make it right free of charge.
This makes hiring CabinCare virtually risk free.
Are there any long-term contracts, commitments or contracts for using your services?
No, you do not. However, we do encourage you to request weekly, biweekly or monthly services to get lower prices. Most of our services do not require a contractual obligation of any kind. This allows you to cancel the requested service at any time and without any penalties or charges. With CabinCare you don’t have to commit to any long-term contracts or specific number of appointments. We value your business and our ongoing relationship is our goal.
Is your company insured?
Yes. We are fully insured to protect you, your home, and your property from any accidental damage that could / might occur during our work. We are responsible if anything happens while on your property, short of an act of God.
Is there a Service Agreement?
Yes, We do have a Service Agreement. All clients are required to read the Service Agreement prior to their cleaning appointment. By having CabinCareWNC, LLC. work in and around your home and property you agree to ALL of the Service Agreement terms.
Don't see your question? Read this...
We at CabinCareWNC appreciate you taking the time to view our Frequently Asked Questions section. If you do not see your questions listed here, we encourage you to give us a call at 828.743.8029 or email us at CabinCareWNC@gmail.com and we will be more than happy to add your questions to the list above.
At the end of the day, you are our #1 priority and we appreciate your patronage!
Can I get a same-day booking?
If we can accommodate your request, we will. It is hard to guarantee same-day bookings, however depending on the day and the type of request, we can often meet this request. If you have not already, check our Get in Touch or automated scheduling feature on the top of our contact us page or for a faster response please call 828.743.8029.
Will you arrive at the exact time I book?
Being on time is the goal. We understand the importance of being on time every time. We understand things do happen. An accident on 64 can stop traffic for an undetermined amount of time, weather impacts drive time, kids get sick, tires go flat… the fact is no one knows what is going to happen or when. In scenarios where your service provider will be more than a few minutes late, you will be contacted on the number you provided to let you know our estimated time of arrival (ETA).
When am I charged for the service?
Depending on the service, you are not charged until after the service has been completed (IE: Vacation Rental Cleanings, Power Washing, Window Cleaning, etc.). On larger projects a deposit is required for us to schedule and get the task started. The deposit is typically 50% of the estimate approved. Your final invoice will be sent through the client portal, where you will be provided with payment options. For many of our services, your final invoice will reflect the amount of time that the service provider was working on your request (including travel, material acquisition, material delivery, etc.), rounded-up to the nearest 20 minute increment. If you have schedule a home check and have not provided a specific time or date, we will schedule the task when in proxcimity to save us the time and keeps your financial investment minimal.